Shipping policy
Shipping Policy
Last Updated: August 18, 2026
At Royal Riwaj Bedding, we are committed to providing a smooth and reliable delivery experience for customers in the United States and United Kingdom.
All orders are carefully prepared and shipped from Pakistan using reliable international shipping services.
Free Delivery
We currently offer free delivery across the USA and UK.
There is no minimum order value required for our standard free delivery service unless otherwise stated for a specific product or promotion.
Order Processing
Orders are carefully checked, prepared, and packed after payment has been successfully received.
Standard orders are generally processed before being dispatched for international delivery.
Processing times may vary depending on product availability, order size, customization, and seasonal demand.
For bulk or customized orders, the processing and delivery timeline will be discussed and confirmed with the customer before the order is finalized.
Delivery Time
Our standard estimated delivery time is:
7–15 business days
This is an estimated delivery timeframe and may vary depending on the destination, customs clearance, carrier operations, weather, public holidays, and other circumstances outside our reasonable control.
Bulk & Customized Orders
Bulk orders, large orders, made-to-order products, and customized orders may require additional preparation and delivery time.
For these orders, we will discuss the expected timeline with the customer and confirm the estimated delivery schedule before the order is finalized.
The customer will be informed of any significant changes to the agreed timeline.
Tracking
Where tracking is available, tracking information will be provided by email after the order has been dispatched.
Please allow some time for tracking information to become active after the shipment has been handed to the carrier.
Customers are responsible for providing a complete and accurate delivery address.
Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Unless expressly stated at checkout, customs duties, import taxes, or other destination-country charges are not necessarily included in the product price or shipping service.
Customers are responsible for any applicable charges that are legally payable by the recipient.
Customs requirements and charges may vary depending on the destination, order value, product type, and applicable local regulations.
Delivery Delays
Although we work with reliable shipping partners, delivery may occasionally take longer than estimated due to:
- Customs clearance
- Carrier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- High shipping volumes
- Circumstances beyond our reasonable control
If we become aware of a significant delay, we will make reasonable efforts to communicate the situation to the customer.
Incorrect Address
Please carefully review your shipping address before completing your order.
If your order has not yet been dispatched, contact us as soon as possible if you need to correct your address.
Once an order has been dispatched, we may not be able to change the delivery address.
Additional costs resulting from an incorrect or incomplete address may apply where permitted by law.
Lost or Damaged Packages
If your package arrives damaged, please take photographs of the packaging and products and contact us as soon as possible.
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.
If the package remains missing, contact us so that we can assist with the carrier investigation where available.
UK Customers
For customers in the United Kingdom, statutory consumer rights remain unaffected by this Shipping Policy.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded or restricted under applicable UK law.
Contact Us
For shipping questions, order updates, or delivery enquiries, please contact us:
Royal Riwaj Bedding
Royal Riwaj International LLC
Email: info@royalriwajbedding.com
Pakistan Office / Customer Service Address:
Model Town Link Road
Lahore, Punjab
Pakistan
Proudly Made in Pakistan 🇵🇰
Serving customers across the USA 🇺🇸 and UK 🇬🇧